I selected the wrong file type! What can I do?
If you are unable to open your file, you may need a different file type for your e-reader device. Don't worry, you can claim another file if you go to the claim email.
In the middle of the email, it says: " Need a different file type? If the giveaway is still active, you can claim another copy here." If you click "here", it will bring you back to the claim page where you can choose the right file!
If you are still having trouble, contact us at firstname.lastname@example.org. Tell us the email address where the original file was sent, the title of the ebook you are downloading, and the file format you are requesting.